Dear Mr. Day,
My family recently found ourselves in a very difficult situation. My father had been in Lexington County Hospital suffering effects from throat cancer and radiation. At 4:30 one Thursday afternoon, the hospital discharge person called to tell me that my father had to be out the next day. She was very insistent that he leave despite the fact that we had no hospital bed at home, nor anyone to care for him 24/7. It also didn't help that the weekend was on the horizon. It was a shock to us and we had to scramble to get things done. It was another setback that seemed to plague us throughout his illness. There were 2 bright spots on our journey, however. One bright spot was our contact with Day Break Adult Care Services.
My brother, sister, and I lost our mother in February to Alzheimer's. Dad's illness and needs were so different and we were doing the best we could to care for him. When we realized that he needed continuous care, we weren't sure where to go. Fortunately, Compassionate Care Hospice told us about Day Break.
From the beginning, your staff was extremely helpful. They were very accommodating, helpful, and moved quickly to have a sitter available. They told me two sitters would be taking care of Dad and that they thought we'd like both of them. I was a little skeptical, but I worried needlessly. Katie Willingham came first. She was so attentive and helpful to Dad. He told me after the first night that Katie was a light sleeper. He said if just turned on his side, that he'd look up and she'd be there looking to make sure he was ok. We immediately appreciated the concern that she had for Dad and we knew he was in good hands.
When it was time for Katie to leave, I felt some apprehension. Who would come next and how could they be as good as Katie? Again, I needn't have worried. Rhonda Greer came and fit right in without skipping a beat. We felt like we had known her for ages, but most importantly - she took great care of Dad. She constantly made sure he was clean and comfortable.
Unfortunately, we lost Dad on the 5th day that he was home. I have feelings of loss, sorrow, and anger. However, I can honestly tell you that our dealings with Day Break were positive during each step in the process. Your company was helpful and your team was compassionate. Please extend my family's gratitude to everyone involved with getting our account opened and to Katie and Rhonda for their love and concern. My brother, sister, and I appreciate the care that we received during a sad, stressful time in our lives, but most of all - we appreciate the care that was given to Dad.